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Santa Frequently Asked Questions

Why are visits with Santa at The Star by appointment only?
The appointment schedule eliminates the lines and is truly the best way to offer a relaxed, stress-free experience for all visitors.

Can I just show up and wait in line to see Santa?
If you arrive without an appointment, the staff will assist you in scheduling an appointment. Please be aware that it may not be on that day.

What if I need to change my appointment after I book it?
When you book your appointment, you will create an account in the system. If you need to change your appointment, simply log into your account VIA THE CONFIDENTIAL EMAIL and do so. Please keep in mind that you may only rebook your appointment while time slots remain open.

Can I cancel my appointment?
Yes, but there are no refunds for cancellations or no-shows. If you need to change your appointment time, please log in to your account and change your appointment while time slots are still available. Do not cancel then rebook a new appointment because you will have to pay again. We cannot transfer payments.

What if my child gets sick?
If your child is sick on the day of their appointment, you should call (972) 821-6180 at least two hours prior to your scheduled appointment. While we cannot guarantee that we can reschedule your appointment, we will make every effort possible to try to accommodate you on another day. Please understand that due to the high volume of people that wish to visit with Santa, this is a one-time option and may not be available every day. This option should only be used if your child is truly ill.

When should I arrive for my appointment?
We ask that families check in 5 to 10 minutes prior to their scheduled appointment time. Please plan ahead and leave time to park.

What if I’m running late for my appointment?
If you are more than 5 minutes late for your scheduled appointment, we may need to re-schedule your appointment for another day. Towards the end of the season, we may not be able to rebook your appointment at all. Please understand that there are many people who visit Santa each year, and the appointment system relies on everyone being on time to ensure a great experience.

What hours is Santa available for visits?
Santa’s 2018 hours for appointments are:

November 19th - November 21st 
Monday - Wednesday: 4:00pm-8:00pm

November 23rd - November 25th
Friday: 12:00pm-8:00pm (Break: 3:00pm-4:00pm, 5:50pm-6:30pm)
Saturday: 10:00am-8:00pm (Break: 3:00pm-4:00pm, 5:50pm-6:30pm)
Sunday: 10:00am-6:00pm (Break: 2:00pm-2:30pm)

November 26th - December 9th
Monday - Thursday: 4:00pm-8:00 p.m.
Friday: 3:00pm-8:00pm (Break: 5:50pm-6:30pm)

Saturday: 12:00pm- 8:00pm (Break: 3:00pm-4:00pm, 5:50pm-6:30pm)
Sunday: 12:00pm-6:00pm (Break: 2:30pm-3:00pm)

December 9th - December 16th
Monday - Thursday: 3:00pm-8:00 p.m.
Friday: 3:00pm-8:00pm (Break: 5:50pm-6:30pm)
Saturday: 10:00am- 8:00pm (Break: 3:00pm-4:00pm, 5:50pm-6:30pm)
Sunday: 10:00am-6:00pm (Break: 2:30pm-3:00pm)

December 17th - December 23rd
Monday - Thursday: 12:00pm-8:00 p.m.
Friday: 12:00pm-8:00pm (Break: 5:50pm-6:30pm)
Saturday: 10:00am- 8:00pm (Break: 3:00pm-4:00pm, 5:50pm-6:30pm)
Sunday: 10:00am-6:00pm (Break: 2:30pm-3:00pm)

December 24th
10:00am- 5:00pm (Break: 2:00pm-2:30pm)

What time does Santa take his break?
Santa generally breaks for milk and cookies throughout the day. Santa is not available during these breaks, and the times are blacked out on the booking website and are listed above. 

Do I need to make an appointment for Christmas Eve?
Yes, visits with Santa on Christmas Eve will be by appointment only. Santa will leave promptly at 5:00pm to prepare for his big night.

How much do photos cost?
Your first 5x7 photo is included in your $40 deposit. Additional photo sheets start at $9.95. Images will be available via digital downloads and items such as Holiday frames are also available for purchase.

Can pets visit with Santa?
No, pets, excluding service animals, will not be allowed to visit with Santa.

Are there restrooms available at the photo set?
No, however there are restrooms close by Santa’s Cowboys Cottage. Please arrive dressed for your photo and/or use one of the public restrooms next to Tostitos Championship Plaza.