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We are excited to have Santa back at his Cowboys Cottage for the 2019 holiday season.  Here are the answers to the most frequently asked questions about Santa at The Star presented by Albertsons and Tom Thumb.

Where is Santa located at The Star?

Santa is located at his Cowboys Cottage inside of Fans United at The Star in Frisco.  Entry to Fans United is located on Tostitos Championship Plaza.

Are visits with Santa by appointment only?

Walk-ins are welcome, but appointments are encouraged to reduce waiting time.

Can I make an appointment at the photo set?

Yes, if you arrive without an appointment, the staff will assist you in scheduling an appointment.

Is there a cost to make an appointment with Santa?

The reservation system requires a $40 deposit when you book your appointment. Your deposit includes your special time with Santa and one 5×7 photo or a credit towards a photo purchase (or Digital Download) over the amount of the deposit.  There is no cash back at the photo set.

What if I need to change my appointment after I book it?

When you book your appointment, you will create an account in the system.  If you need to change your appointment, simply log in to your account VIA THE CONFIRMATION EMAIL  to do so. Please keep in mind that you may only rebook your appointment while time slots remain available.

Can I cancel my appointment?

There are no cancellations or refunds after you have booked your appointment.  There are no refunds for no-shows. You will be able to log in to your account and change your appointment while times slots are still available.

What if my child gets sick?

If your child is sick on the day of their appointment, you can call (805) 285-6819 at least two hours prior to your scheduled appointment and we will make every effort to try to accommodate you on another day.

When should I arrive for my appointment?

We ask that families check in 10 minutes prior to their scheduled appointment time. Please plan ahead and leave time to park.

What if I am running late for my appointment?

If you are more than five minutes late for your scheduled appointment, please call (805) 285-6819 to confirm that we will be able make adjustments to accommodate you. Please note that your appointment may need to be rescheduled if appointments are full.

During what hours is Santa available for visits?

Santa’s 2019 hours for appointments are:

November 18-22
Monday-Friday: 3:00pm-8:00pm (Break 5:15pm-5:45pm)

November 23-24
Saturday: 12:00pm-8:00pm (Break 5:15pm-6:30pm)
Sunday: 12:00pm-6:00pm (Break 3:00pm-3:30pm)

November 25-27
Monday-Wednesday: 1:00pm-8:00pm (Break 3:30pm-4:00pm)

November 29
Friday: 12:00pm-8:00pm (Break 3:00pm-4:00pm)

November 30- December 6
Monday-Friday: 3:00pm-8:00pm (Break 5:15pm-5:45pm)
Saturday: 10:00am-8:00pm (Break 1:15pm-2:00pm, 5:00pm-5:45pm)
Sunday: 10:00am-6:00pm (Break 2:00pm-3:00pm)

December 7 – 8
Saturday: 12:00pm- 8:00pm (Break 3:00pm-4:00pm)
Sunday: 2:00pm – 6:00pm

December 9 – 22
Monday-Friday: 12:00pm-8:00pm (Break 3:00pm-4:00pm)
Saturday: 10:00am-8:00pm (Break 1:15pm-2:00pm, 5:00pm-5:45pm)
Sunday: 10:00am-6:00pm (Break 2:00pm-3:00pm)

December 23
10:00am-8:00pm (Break 1:15pm-2:00pm, 5:00pm-5:45pm)

December 24
10:00am-6:00pm (Break 12:30pm-1:00pm, 3:30pm-4:00pm)

How much do photos cost?

Your first 5×7 photo is included in your deposit. Additional photo sheets start at $8.95. Digital Downloads of your pictures as well as holiday frames will also be available for purchase.

Can we use our personal camera or video recorder when we visit Santa?

While there are many areas at The Star that we believe are wonderful backdrops for selfies and family pictures, the use of personal cameras and video recorders is prohibited at the Santa set.

Can pets visit with Santa?

Yes, with an appointment. Well behaved, leashed, people-friendly pets will be welcomed. You do need to make an appointment for your pet.  

What gift will Santa give the children this year?

Santa offers each child who visits him a teddy bear or a football. 

Are their restrooms available at the photo set?

There are restrooms available in the breezeway outside of Fans United.